Delivery Info

Delivery Methods

*Please note our warehouse processing time is included in the estimate below.

International Delivery

  • Delivery is not available to PO Box addresses
  • Delivered within 3-7 business days

 

Delivery option Delivery times Delivery cost
Indonesian standart (domestic delivery only) Up to 3 days Use JNE estimator per order
DHL to America Order before 11pm Monday to Friday $18.4 per order
DHL to UK and Europe Order before 11pm Monday to Friday $22 per order
DHL to ASEAN, Hongkong Order before 8pm Friday to receive on Saturday $11.4 per order
DHL to Australia Order before 7pm Saturday to receive on Sunday. $16 per order

 

 

Shipping Regular Express
JNE 3-5 business days 2-3 business days

Domestic Delivery Indonesia (Outside Bali Island)

 

For suburb specific delivery time, visit the  JNE estimator website to find out. *Don’t forget to add a processing time of 1-2 days when estimating your delivery date on the domestic shipping company

 

Delivery Terms & Conditions

 

  • Same Day Delivery, Bali, Indonesia Area available Monday to Friday (excluding Indonesian Public Holidays) to residential addresses within specified Bali postcodes.
  • By selecting Same Day Delivery, you are providing authority to leave your parcel unattended at the delivery address if nobody is available to receive the order and we will not accept responsibility for loss or damage to your parcel.
  • Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Post Indonesian, JNE website.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Please note all gift card purchases will be delivered separately.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

 

Free Shipping Terms & Conditions

  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for free shipping is calculated after any promotions and discounts are applied.
  • Free shipping is a limited promotion and not available for orders delivered outside Indonesia.