Help

Where is my order? Track your order here!

If you received an email, your package is on it’s way! Track your order at the top of this page using your tracking number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!) Click on orders, and your find your tracking number there.

If you don’t have your tracking number, log into your account here. Click on orders, and your find your tracking number there.

 

 

FREE Returns - How do i return my package?

Please follow the process below for returning your parcel to us.

  1. You can return your items FREE via JNE tracked returns .
  2. Post if off. Make sure you keep your proof of postage!
  3. Your return arrives back at D by Dashoppe. Our team will make sure all is in order and authorize your refund – this could take us up to 3 days once it arrives back in our warehouse.
  4. Your refund is on its way. This can take up to 7-14 days to show in your account and is dependent on your bank’s processing time.

Please note: Free returns are only available via the JNE and valid only for domestic in Indonesia. Returns sent using any other method are at the customers own cost and liability.

 

 

When willI receive my refund?

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

If you are using JNE the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the D by Dashoppe warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

The refund will go back to the payment method you used when placing your order, once we’ve done you’ll get an email confirming it’s on its way.

If you’ve waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by clicking here

 

 

Delivery Option?

Delivery option Delivery times Delivery cost
Indonesian standart (domestic delivery only) Up to 3 days $1.4 per order
DHL to America Order before 11pm Monday to Friday $18.4 per order
DHL to UK and Europe Order before 11pm Monday to Friday $22 per order
DHL to ASEAN, Hongkong Order before 8pm Friday to receive on Saturday $11.4 per order
DHL to Australia Order before 7pm Saturday to receive on Sunday. $16 per order

 

 

I received a faulty item, what do I do?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our ‘Contact Us’ tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the ‘Contact Us’ tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.